Houlihans
Houlihans Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Houlihans has 3.0 star rating based on 41 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Great food, Good service, Expert customer care.
Cons: None absolutely, Dakota was not friendly poor customer service bartender, Food cold.Recent recommendations regarding this business are as follows: "All's fine unless you need customer service!", "Good food have been going to Houlihan’s for years and always have great service and food", "Don’t go", "Never eat here ever again", "Do not eat here".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Houlihans has 3.0 star rating based on 41 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Great food, Good service, Expert customer care.
Cons: None absolutely, Dakota was not friendly poor customer service bartender, Food cold.Recent recommendations regarding this business are as follows: "All's fine unless you need customer service!", "Good food have been going to Houlihan’s for years and always have great service and food", "Don’t go", "Never eat here ever again", "Do not eat here".
Most users want Houlihans to offer a solution to their issues.
Review authors value the most Location and Website. The price level of this organization is medium according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe E-Mails I get from you for rewards are allways a day late
Preferred solution: My late E-Mail to come on time
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: How to resolve gift card issue
Company fixed the issue and I have been provided with apology. The local restaurant manager understood what happened, and has said he will apply the lost funds toward our next visit. Was disappointed that their customer service department did not get it handled.
- Good food and reasonable pricing
- Non existent customer service
Preferred solution: Our gift card was double charged and we want the balance restored
User's recommendation: All's fine unless you need customer service!
Questions about promotion
- Good and service is very good
Preferred solution: Change in advertising policy.
Not happy with the food and service
My birthday coupon was deleted from my e mail I need it returned
User's recommendation: Good food have been going to Houlihan’s for years and always have great service and food
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Brooklyn, New YorkBrick nj location is in trouble
User's recommendation: Don’t go
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lees Summit, MissouriHorrible
Preferred solution: Full refund
User's recommendation: Never eat here ever again
Complain
Preferred solution: Gift card
Horrible service!!
User's recommendation: Do not eat here
Extremely unsatisfactory service overall
On Saturday, my friends and girlfriend went to the houlihans in Paramus,NJ. It started out good by getting seated on time, I guess because the place was very slow.
As the server came to take our drink order, my friend wanted a beer but they were out of so many beers and draft machine was broke. So then we ordered appetizers, they forgot my friends one completely and the spinach dip one that my girlfriend ordered was cold and there was nothing on the crackers like they had in the past, also my other friends soup was cold. Then it came to dinners, I ordered the chicken wrap which was a disgrace because it was all wrap n very very little chicken in it , sweet potato fries were not cooked all the way, my girlfriends cauliflower mashed was cold, also the chicken for my friends salad was cold. So then we asked where my friends appetizer was and the kitchen forgot it.
So they said they will take $15 off, which was wrong thing to do because they should of taken it off then taxed the whole receipt. I asked to speak to a manager and he came over looking like a very unprofessional manager with his shirt out of his pants and unbuttoned, also said to contact cooperate. I thought was wrong snd should of handled it in house since he said he will speak to the head cook and get back to me. Which is a lie, because he went home and asked to speak to a second manager and which was also very unhelpful.
This place should be ashamed of themselves and a disgrace especially not for accommodating the horrible service and eating cold food.
We went there because we havent been to a Houlihans in years, and now know why!!! The server was very good and felt bad.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad service.
- Good food
Preferred solution: Fix the problem I don’t want anything other than this No monetary solution Why get a coupon to a place with poor service
User's recommendation: Done go here if Brian or Wade are the bar tenders
They do not answer their phones at headquarters in Kansas
- Gift card - not able to be uses in fl - they closed the location
Preferred solution: Let the company propose a solution
User's recommendation: DO NOT BUY THEIR GIFT CARDS!!!!!
Sad to see a formerly wonderful place go down because of bad management
I sent this previously to Darden I guess I sent it to the wrong Review. I have been going to Houlihans since it opened in Cherry Hill Mall and when they moved I have gone to Houlihans always great food and great drinks.
On Halloween pre covid we came for Halloween with my Grand Children so this year we decided on Halloween Lets go eat at Houlihans and I had three Grandchildren with me ONLINE IT SAID KIDS EAT FREE ON HALLOWEEN so we come in and the hostess who was unfrlendly says I don't know about free kids meal but ask your server and the server didn't know either we ordered soup and it came after the meal was delivered it was french onion and she made an excuse that it was still cooking (I've never heard that one before. She brings us Chicken with pasta and doesn't give us silverware and walked away my daughter saw a guy with a tray and asked for forks so we could eat. no napkins my daughter went to the bar to get them. I said we should have had the soup before the meal no apology she acted irritated.
She was very young.
I asked for a manager and she never brought him. I was very very disappointed for the first time ever.
t
- Always loved the menu and the drinks
- Jemani was our server no personality at all
Preferred solution: Let the company propose a solution
User's recommendation: make sure you get a good server and a good hostess they were the worst
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Palmyra, PennsylvaniaComplain about an E gift
Complaint
Terrible food
User's recommendation: Don’t wast your money !!!!
About
Houlihan's is a restaurant that first opened its doors in 1972 in Kansas City. The restaurant had progressive menu and amazing bar scene. In 2002 got a new look, new style and new conception. Houlihan's provides a stunning variety of delicious foods at competitive prices for any taste. If you are not a fan of casual dining, Houlihan's is the very restaurant you need. No one will be left indifferent after having amazing experience at Houlihan's. Modern design and warm atmosphere will definitely impress every guest. Let yourself have a great dining experience at Houlihan's!
Houlihans is ranked 103 out of 2515 in Cafes, Restaurants and Bars category
Companies Similar to Houlihans
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.