Ralph G Hcc

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Verified Reviewer

The E-Mails I get from you for rewards are allways a day late

The E-Mail you send me for rewards are allways a day late . Example ( I get an E-Mail to use on February 21St and 22nd and receive it on the 22nd ) Can you help with this or let me know who can help me. Thank You.
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Preferred solution: My late E-Mail to come on time

Resolved
John C PC24

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Verified Reviewer

Resolved: How to resolve gift card issue

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Updated by user Feb 14, 2024

Company fixed the issue and I have been provided with apology. The local restaurant manager understood what happened, and has said he will apply the lost funds toward our next visit. Was disappointed that their customer service department did not get it handled.

Original review Feb 06, 2024
I emailed yesterday about a gift card issue, and was told i had to contact Houlihan's customer service department. I contacted customer service and the number listed puts you into a voice recording essentially for general business calls, and then dumps you into a general mail box where you leave a phone number in hopes that someone will call you back. The restaurant said they couldn't do anything, you say you can't do anything, and customer service is not really customer service. How does one get an issue resolved? I need a contact method for someone who cares, please!!! Thank you.
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Loss:
$37
Pros:
  • Good food and reasonable pricing
Cons:
  • Non existent customer service

Preferred solution: Our gift card was double charged and we want the balance restored

User's recommendation: All's fine unless you need customer service!

Russell K Rdu
map-marker Mount Lebanon, Pennsylvania

Questions about promotion

I ate at Houlihans and noticed a promotion ad said they were serving a drink called PAINKILLER. This drink to me means a narcotic or somebody some other drug is being served. We have enough problems with drugs. This promotion should be changed to a name that doesnt sound like a drug. Painkiller is not a drink. It sounds like a drug. Please respond to my email address. Russellkrebsjr@***.com. Thank you for youre response.
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Pros:
  • Good and service is very good

Preferred solution: Change in advertising policy.

Anonymous
map-marker Brooklyn, New York

Not happy with the food and service

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My husband and I went in at 8:30 on Sunday night. He ordered a hamburger and I ordered chicken fingers. We waited an hour for our food. Could not understand this since the restaurant was empty. My husband's hamburger came raw and my chicken fingers were cold. This was the worst restaurant experience we've ever had.
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Anonymous
map-marker Hoffman, New Jersey

My birthday coupon was deleted from my e mail I need it returned

I called but have not heard yet if possible I need the birthday coupon sent to my email thank you is it possible to sent it today
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User's recommendation: Good food have been going to Houlihan’s for years and always have great service and food

Peter M Wsp

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Verified Reviewer
| map-marker Brooklyn, New York

Brick nj location is in trouble

Went to dinner two weeks ago. Raw chicken stuffed , raw ribs, filet was tiny. Spoke to mgrs she was struggling to understand how bad it was. Weve been going since they opened last five visits were not good. Not looking for money just think you should know. Told them on review they need under cover boss action to see wtf is going on nothing but excuses from mgr. Saturday night. No wait not even full restaurant or bar. Told her that should tell you something
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User's recommendation: Don’t go

Maurice D Hnm

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Verified Reviewer
| map-marker Lees Summit, Missouri

Horrible

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Food was cold poor customer service order wasnt right manager was rude and unprofessional paid $23.00 for order that was not prepared properly manager never came to apologize for the inconvenience will never eat here again
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Preferred solution: Full refund

User's recommendation: Never eat here ever again

Victoria M Btw

Complain

Im not happy and I was told I was going to be receiving a gift card and never did. Very disappointed.
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Preferred solution: Gift card

Anonymous
map-marker Tampa, Florida

Horrible service!!

Food was very very nasty! Cold Management was rude and disrespectful! I will never eat at that location ever again!!
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User's recommendation: Do not eat here

Anonymous
map-marker Belleville, New Jersey

Extremely unsatisfactory service overall

On Saturday, my friends and girlfriend went to the houlihans in Paramus,NJ. It started out good by getting seated on time, I guess because the place was very slow.

As the server came to take our drink order, my friend wanted a beer but they were out of so many beers and draft machine was broke. So then we ordered appetizers, they forgot my friends one completely and the spinach dip one that my girlfriend ordered was cold and there was nothing on the crackers like they had in the past, also my other friends soup was cold. Then it came to dinners, I ordered the chicken wrap which was a disgrace because it was all wrap n very very little chicken in it , sweet potato fries were not cooked all the way, my girlfriends cauliflower mashed was cold, also the chicken for my friends salad was cold. So then we asked where my friends appetizer was and the kitchen forgot it.

So they said they will take $15 off, which was wrong thing to do because they should of taken it off then taxed the whole receipt. I asked to speak to a manager and he came over looking like a very unprofessional manager with his shirt out of his pants and unbuttoned, also said to contact cooperate. I thought was wrong snd should of handled it in house since he said he will speak to the head cook and get back to me. Which is a lie, because he went home and asked to speak to a second manager and which was also very unhelpful.

This place should be ashamed of themselves and a disgrace especially not for accommodating the horrible service and eating cold food.

We went there because we havent been to a Houlihans in years, and now know why!!! The server was very good and felt bad.

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Vida S Viw

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Verified Reviewer

Bad service.

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Took more than. 30 minutes to get our drinks. Others who came in after us were served first. Bartenders Brian and Wade were very bad. Ordered second drink right away to ensure not having to wait. Had to cancel drink order before because of the time it took. Not enough symbols to tell the whole story
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Pros:
  • Good food

Preferred solution: Fix the problem I don’t want anything other than this No monetary solution Why get a coupon to a place with poor service

User's recommendation: Done go here if Brian or Wade are the bar tenders

Linda D Llo
map-marker Cherry Hill, New Jersey

They do not answer their phones at headquarters in Kansas

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We Bought a $50.00 gift card that comes with a $20.00 bonus. The bonus card of $20.00 must be used by January 31, 2021. We winter in Longwood, FL and the Houlihans here shut down - we did not know this when we bought the 50.00 card in December 2021. I would like a $20.00 gift card that does not expire till the end of 2022. This way we can use it when we go back every May to our NJ home.
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Loss:
$20
Cons:
  • Gift card - not able to be uses in fl - they closed the location

Preferred solution: Let the company propose a solution

User's recommendation: DO NOT BUY THEIR GIFT CARDS!!!!!

Peggy K Nsm
map-marker Cherry Hill, New Jersey

Sad to see a formerly wonderful place go down because of bad management

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I sent this previously to Darden I guess I sent it to the wrong Review. I have been going to Houlihans since it opened in Cherry Hill Mall and when they moved I have gone to Houlihans always great food and great drinks.

On Halloween pre covid we came for Halloween with my Grand Children so this year we decided on Halloween Lets go eat at Houlihans and I had three Grandchildren with me ONLINE IT SAID KIDS EAT FREE ON HALLOWEEN so we come in and the hostess who was unfrlendly says I don't know about free kids meal but ask your server and the server didn't know either we ordered soup and it came after the meal was delivered it was french onion and she made an excuse that it was still cooking (I've never heard that one before. She brings us Chicken with pasta and doesn't give us silverware and walked away my daughter saw a guy with a tray and asked for forks so we could eat. no napkins my daughter went to the bar to get them. I said we should have had the soup before the meal no apology she acted irritated.

She was very young.

I asked for a manager and she never brought him. I was very very disappointed for the first time ever.

t

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Pros:
  • Always loved the menu and the drinks
Cons:
  • Jemani was our server no personality at all

Preferred solution: Let the company propose a solution

User's recommendation: make sure you get a good server and a good hostess they were the worst

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Palmyra, Pennsylvania

Complain about an E gift

Houlihans - Complain about an E gift
I recently purchased a $75 E gift for a friend from the Houlihans at Hershey website. The $75 has been taken out of my account but no E gifts have been sent and I have received no confirmation that they have been sent. Very upset that Houlihans has $75 of mine and I have nothing to show for it.
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Anonymous
map-marker Pasig, National Capital Region

Complaint

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MY ORDER NEVER BEEN DELIVERED DUE TO DISCREPANCIES WITH YOUR PLATFORMS ONLINE AND APP THAT THE ADDRESS CANT BE INSERTED I NEED TO GET A FULL REFUND ASAP AND INCONVENIENCE CREDIT FOR IT NO
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Anonymous
map-marker Philadelphia, Pennsylvania

Terrible food

Took my family to cherry hill houlihans. We have been there many times. Well this time the food was horrible. The drinks were bad , and the service not great either. We told the waitress about the food , greasy spinach dip , tasteless chicken egg rolls, fish and chips was over cooked , no dip for sweet potato fries , and mashed potatoes that were horrible , her response was that there were only two cooks ! After leaving I called and spoke to the manager and his response was your wrong our food is terrific!! I hung up , wasnt wasting my time with someone rude and definitely had a nasty attitude!
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User's recommendation: Don’t wast your money !!!!

About

Summary

Houlihan's is a restaurant that first opened its doors in 1972 in Kansas City. The restaurant had progressive menu and amazing bar scene. In 2002 got a new look, new style and new conception. Houlihan's provides a stunning variety of delicious foods at competitive prices for any taste. If you are not a fan of casual dining, Houlihan's is the very restaurant you need. No one will be left indifferent after having amazing experience at Houlihan's. Modern design and warm atmosphere will definitely impress every guest. Let yourself have a great dining experience at Houlihan's!

Houlihans reviews and complaints

Houlihans is ranked 103 out of 2515 in Cafes, Restaurants and Bars category

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